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The network infrastructure needed to power today’s voice and business technology solutions requires constant monitoring and ongoing maintenance to ensure optimal performance. With managed IT services from FlexITy, companies can entrust these tasks to dedicated experts, improving the efficiency of their IT operations while enabling a focus on core business competencies.
FlexITy’s Managed Services help companies cut the costs and mitigate the risks associated with building, maintaining and managing a network environment that can offer; uninterrupted service and support mission critical applications. Businesses can stabilize their IT budgets while gaining access to the latest technologies and an enhanced skills base. A managed service model makes it easier to adapt to changing business conditions and frees up core staff to focus on driving innovation rather than managing network implementations. To achieve these results, FlexITy leverages state-of-the-art technologies with our:
Network Operations Centre: Our secure NOC provides 24x7x365 remote monitoring of all network hardware, power, environmental factors, network connectivity, critical services and ports. If a failure occurs with any monitored system, our expert staff is notified immediately, and a response is carried out based on procedures defined in conjunction with the customer. Additionally, our Performance Management solutions provide the information and analysis needed to optimize the network and mitigate potential connectivity problems before they occur.
Technical Assistance Centre: Staffed by our expert Customer Support Engineers, our TAC provides round-the-clock assistance and vendor management for all the solutions we help build. We offer an accessible service desk to help coordinate incident response and escalations, as well as dedicated parts replacement services for supported manufacturers. Our field stocking locations ensure that 99 percent of Canadian postal codes and 94 percent of U.S. ZIP codes can receive replacement parts within four hours of an incident. Additionally, our team provides quick and straight forward root cause resolution for IT problems.
ITIL-based services: Our managed services solutions follow the ITIL framework to ensure a timely and thorough response to any issue. With our FlexVIEW customer portal, our clients can easily access our TAC to open, log and track tickets through to their resolution.
As Canada’s leading managed services provider, FlexITy is equipped to handle installation, management and maintenance for a wide range of network, storage and voice technologies, regardless of an organization’s size or IT needs. To learn more about our custom solutions and to find out how we can help your organization, check out our Case Studies or Contact Us today.